Transformasi Digital Koperasi Syariah : Mengaplikasikan Etika Bisnis Untuk Kepuasan Anggota Benteng Mikro Indonesia

Iti Septi; Sudrajat Sudrajat

doi:10.36781/iqtisadie.v5i02.1145

Authors

Iti Septi Universitas Cendekia Abditama
Sudrajat Sudrajat Universitas Cendekia Abditama

DOI:

https://doi.org/10.36781/iqtisadie.v5i02.1145

Keywords:

Islamic Business Ethics, Digital Transformation, Member Satisfaction, Sharia Cooperatives, Benteng Micro Indonesian.

Abstract

The purpose of this study was to determine the influence of Islamic business ethics on customer satisfaction at the Benteng Mikro Indonesia Sharia Cooperative (Kopsyah BMI) branch in Cikupa, Tangerang, Banten. This study used a qualitative descriptive method, with primary data obtained through interviews with Kopsyah BMI employees. The results showed that the Islamic business ethics implemented by Kopsyah BMI are generally in accordance with sharia principles, including fairness for all members, responsibility for trust, and freedom from usury practices. The application of these principles has been proven to increase customer satisfaction and loyalty, as reflected in the increasing number of members each year. In addition, this study also found the role of digital transformation of sharia cooperatives in strengthening the implementation of Islamic business ethics. Through digital services such as a membership information system, sharia payment applications, and online transaction transparency, Kopsyah BMI is able to provide easy access to services, increase accountability, and expand its reach to the community. This digital transformation not only drives operational efficien sustainably.

References

Andreson, E., & Denni, D. (2023). Pengaruh Harga dan Citra Perusahaan Terhadap Loyalitas Pelanggan PT Aneka Indo Mandiri dengan Kepuasan Pelanggan Sebagai Variable Intervening. Jurnal Administrasi Dan Manajemen, 13(2), 166–176. https://doi.org/10.52643/jam.v13i2.3171

Mentari, A. Z. B., Liana, E., & Pristya, T. Y. R. (2020). Teknik Manajemen Stres yang Paling Efektif pada Remaja: Literature Review. Jurnal Ilmiah Kesehatan Masyarakat : Media Komunikasi Komunitas Kesehatan Masyarakat, 12(4), 191–196. https://doi.org/10.52022/jikm.v12i4.69

Mulyani, S., & JuniaMawarni, D. (2024). Implementasi Sistem Bagi Hasil Akad Mudharabah pada Produk Penghimpunan Dana di BMT Al Hijrah Koperasi Agro Niaga (KAN) Jabung Syariah Jawa Timur. An-Nisbah: Jurnal Perbankan Syariah, 5(1), 31–48.

Nurjanah, S., Sungkawaningrum, F. wati, & Wahyuningsih, E. (2022). PENGARUH KEADILAN, KEJUJURAN, KERAMAHAN PEDAGANG PASAR TRADISIONAL TERHADAP MINAT BELI DALAM PERSPEKTIF ETIKA BISNIS ISLAM. Jurnal Ilmiah Al-Tsarwah, 5(1), 1–16. https://doi.org/10.30863/al-tsarwah.v5i1.3106

Pratiwi, G. G., Buchori, N. S., & Kamal, M. (2019). Penerapan Manajemen Mutu Dalam Meningkatkan Kinerja Keuangan Bni Syariah Periode 2010 – 2017. JURNAL EKONOMI DAN PERBANKAN SYARIAH, 6(2), 83–106. https://doi.org/10.46899/jeps.v6i2.83

Rahmawati, A., & Sari, S. T. (2023). PENERAPAN ETIKA BISNIS ISLAM PADA MASYARAKAT MODERN. Al-A’mal : Jurnal Manajemen Bisnis Syariah, 3(II). https://ejournal.an-nadwah.ac.id/index.php/Al-amal/article/view/566

Ritonga, M. J., & Jamal, K. (2025). Etika Bisnis dalam Al-Qur’an Kajian Tafsir Atas Ayat-Ayat Tentang Keadilan dan Kejujuran dalam Perdagangan. Jurnal Masharif Al-Syariah: Jurnal Ekonomi Dan Perbankan Syariah, 10(1). https://doi.org/10.30651/jms.v10i1.25102

Sari, L. I., & Suryaningsih, S. A. (2018). Analisa Komparatif Pembiayaan Konsumtif Dan Produktif Koperasi Syariah Muamalah Berkah Sejahterah Surabaya Terhadap Peningkatan Kesejahteraan Anggota. Jurnal Ekonomika Dan Bisnis Islam, 1(2), 63–69.

Wiastuti, R. D., & Chandra, J. (2019). ANALISIS FAKTOR PENENTU KEPUASAN KERJA KARYAWAN HOTEL. Journal of Indonesian Tourism, Hospitality and Recreation, 2(2), 197–209. https://doi.org/10.17509/jithor.v2i2.21000